Exchange and return

We always strive to ensure that you are completely satisfied with your purchase.
We will gladly assist with an exchange or return if the item does not suit you.

To request an exchange or return, please keep:

  • the original condition of the item
  • all consumer properties intact
  • the original packaging
  • all factory seals, tags, and labels

Items that cannot be returned or exchanged:

  • Tights, socks, stockings
  • Swimwear and bodysuits
  • Underwear: panties, undershirts, tops, bras
  • Jewelry

When exchange or return is possible

Within 14 calendar days from the moment of receiving the order, you can return or exchange an item of proper quality if:

  • it does not fit in size, style, color, or configuration
  • a manufacturing defect is discovered

The main condition is that the item has not been used, has no odors or signs of wear, and all original tags, seals, and packaging are preserved.

How to arrange an exchange or return

🏢

In person at the HRAM store

Bring the item and the receipt (paper or electronic) to the store where the purchase was made.

📦

Shipping via “Nova Poshta”

  1. Pack the item in its original packaging
  2. Use the Nova Poshta service “Easy Return”
  3. Send it to the address: Dnipro, Nova Poshta branch №112 using the sender’s details
  4. After receiving the item in proper condition, we will process the refund

The refund will be processed within 2–7 business days after the item is received and inspected.